Refund policy

Last Updated: October 27, 2026

1. Return Policy

At SKA Fashion, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return, items must be unused, unworn, unwashed, undamaged, and returned in their original condition with tags and packaging intact.

2. Non-Returnable Items

Items that have been worn, washed, damaged by the customer, or altered after delivery may not be eligible for return.

Products marked as final sale or non-returnable are not eligible for return unless required by applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos showing the issue. We will review your request and inform you of the available resolution, which may include a replacement, exchange, or refund, as appropriate.

4. How to Request a Return

To request a return or report an issue:

  1. Contact us using the contact details provided on our website.

  2. Share your order number and the reason for your request.

  3. Wait for our confirmation and return instructions before sending the item back.

Returns sent without prior approval may not be accepted.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method where possible. If another method is required, we will coordinate with the customer.

Refund processing times may vary depending on the payment provider or bank.

6. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs.

If the product is confirmed to be defective, damaged, or incorrectly supplied, SKA Fashion will review the case and advise the customer about the applicable shipping costs and resolution.

7. Exchanges

Exchanges are subject to product availability. If you require a different size or product, please contact us before returning your item.

If the requested replacement is unavailable, we will discuss the available options with you.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests can only be accommodated before the order has been dispatched.

Once an order has been shipped, it will be handled according to our return policy.

9. Cash on Delivery Orders

For Cash on Delivery orders, refunds for approved returns will be arranged through a mutually agreed payment method. Additional information may be requested to process the refund.

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